FAQ's
HOW DO I KNOW WHAT MY RING SIZE IS?
Try measuring a ring you already own we use the British & Australian Sizing. If you or your recipient have an existing ring that fits, you can determine ring size from this ring. 
Measure the inside diameter of the ring. Make sure it is in the centre or largest area of the circle. This is the internal diameter. Match your measurements to the British & Australian Sizing Chart.
Australian, UK and USA Ring Sizes
|
UK/AUST SIZES |
USA SIZES |
DIAMETER |
CIRCUMFERENCE |
|
A |
0.5 |
12mm |
37mm |
|
B |
1 |
12.5mm |
39mm |
|
C |
1.5 |
12.75mm |
40mm |
|
D |
2 |
13.25mm |
41mm |
|
E |
2.5 |
13.75mm |
43mm |
|
F |
3 |
14mm |
44mm |
|
G |
3.5 |
14.5mm |
45mm |
|
H |
4 |
14.75mm |
46mm |
|
I |
4.5 |
15.25mm |
48mm |
|
J |
5 |
15.75mm |
49mm |
|
K |
5.5 |
16mm |
50mm |
|
L |
5.75 |
16.25mm |
51mm |
|
M |
6.25 |
16.75mm |
52mm |
|
N |
6.75 |
17mm |
53mm |
|
O |
7.25 |
17.5mm |
55mm |
|
P |
7.75 |
17.75mm |
56mm |
|
Q |
8.25 |
18.25mm |
57mm |
|
R |
8.75 |
18.75mm |
59mm |
|
S |
9.25 |
19mm |
60mm |
|
T |
9.75 |
19.5mm |
61mm |
|
U |
10.25 |
19.75mm |
62mm |
|
V |
10.75 |
20.25mm |
64mm |
|
W |
11.25 |
20.75mm |
65mm |
|
X |
11.75 |
21mm |
66mm |
|
Y |
12.25 |
21.5mm |
67mm |
|
Z |
12.75 |
21.75mm |
68mm |
We also have a ring sizing kit available too. Alternatively, the best thing to do would be to pop in to a local jewellery store and have your ring size measured professionally.
It is important to have a good idea on your size, because the size you order is what I will make and, unfortunately, it will not be able to be resized.
There are also many videos on youtube that involve paper rings and measuring,
***Tip***
It's best not to size your fingers when you are too hot or too cold as this will affect the size of your fingers.
WHAT SIZE BANGLE AM I?
Our bangles are made to order so please select your size. One way to work out your size is to measure the inside diameter of an existing bangle, just like a ring. Another is to point your fingers and squish them together then wrap string or cord around your knuckles at the widest point. Imagine the widest point at which a bangle needs to get past. Then measure the cord on a ruler. A medium bangle is usually around 65mm.
SHIPPING AND DELIVERY
WHERE DO YOU SHIP FROM?
We currently ship within Australia and offer International shipping to the Rest of The World.
WILL I GET TRACKING WITH MY PACKAGE?
At checkout, you will have the option to pay for standard or tracked shipping.
WHERE DOES MY ORDER COME FROM AND HOW LONG WILL IT TAKE?
All orders are handcrafted and shipped from the Sydney, Australia. If you are not in Australia, although we do not expect it to take this long, please allow up to 2-3 weeks for it to be received; the mail has been especially slow lately.
All jewellery is made to order. Please allow 7-10 business days for your pieces to be made and shipped to you. I make everything to order to minimise waste.
If it's urgent please email hello@carlajanedesigns.com.au . We'd love to help if we can.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your jewellery leaves our workshop, our system automatically sends you a shipping confirmation email with your Auspost tracking number. Click on the tracking number and you can access to-the-minute location information of your order.
WHAT HAPPENS IF I DAMAGE MY JEWELLERY?
As with all precious gemstones and metals - we do recommend treating your precious jewels with care when wearing. Our jewellery comes with a 12 month warranty that covers any manufacturing faults, however it does not cover any damage or loss caused by the wearer. If you damage your jewellery, please email us to discuss how we can help you and we can discuss options and any workshop fees for repairs.